Business Details
50+ Years
experience
Emergency
services
Trusted Property Insurance Broker in London
Established in 1971, we are a property insurance broker arranging cover for over 50 billion of UK assets annually. Our team of highly experienced professionals specialises in delivering tailored insurance solutions for managing agents, property owners, and developers. We prioritise long-term partnerships built on trust, accountability, and a deep understanding of our clients' unique needs. With low staff turnover and dedicated points of contact, we ensure continuity of service and a personalised approach.Our market-leading expertise spans residential and commercial risks, ancillary policies, and claims handling, supported by a commitment to innovation and client-centric service. As an FCA-authorised firm, we maintain rigorous standards of professionalism and ethical practice.
Services
Property Insurance
Directors and Officers Cover
Engineering Insurance
Terrorism Cover
Claims Handling
Details
- Year established: 1971
Highlights and features
- We have over 50 years of specialist experience in property insurance brokerage
- Our team includes directors with 25+ years in the insurance sector
- We provide fully customised insurance solutions for unique client requirements
- Low staff turnover ensures consistent, long-term client relationships
- Dedicated in-house claims department handles incidents directly
Associations and certifications
- Financial Conduct Authority (FCA)
Services
Property Insurance
We specialise in arranging comprehensive building insurance for residential and commercial properties. Our service caters to managing agents, property owners, and developers, offering tailored solutions that address specific risk profiles. With access to multiple insurers, we secure competitive rates while maintaining focus on policy comprehensiveness and client requirements.
Directors and Officers Cover
This protection safeguards directors against personal liability claims arising from management decisions. Our policies cover legal defence costs and settlements related to maintenance issues, planning permissions, and investment decisions. We provide bespoke coverage structures with flexible limit arrangements to accommodate complex property company structures.
Engineering Insurance
We arrange insurance for mechanical systems requiring statutory inspections, including lifts and boilers. Our policies cover sudden damage and include inspection services mandated by law. We source competitive institutional policies while ensuring compliance with regulatory requirements for plant and machinery maintenance.
Terrorism Cover
Our terrorism insurance solutions provide coverage through Pool Re or alternative Lloyd's markets. Policies address damage from terrorist acts while excluding war-related risks and cyber incidents. We offer flexible placement options that balance statutory requirements with commercial risk management considerations for property portfolios.
Claims Handling
We provide dedicated claims management with direct broker involvement throughout the process. Our in-house team coordinates with insurers and loss adjusters to expedite resolutions while implementing risk mitigation strategies. We maintain continuity through single-point contact handlers rather than outsourcing to third-party call centres.
People
Benjamin Kaye
Director
Benjamin joined St Giles after graduating from Nottingham University. He specialises in residential and commercial property risks for managing agents, property owners, and developers. With extensive market exposure, he provides expert brokerage services from policy inception to claims resolution.
Andy Coulston
Managing Director
Andy has over 25 years' experience in property insurance, including underwriting and claims roles. As Managing Director, he oversees department operations while maintaining direct client advisory responsibilities. His expertise spans property risk placement and comprehensive insurance servicing solutions.
Questions
What types of property insurance do you specialise in?
We specialise in building insurance for residential and commercial properties, including ancillary covers like engineering, directors and officers, and terrorism policies tailored to managing agents and property owners.
How do you ensure tailored insurance solutions?
Each client receives a dedicated team with single-point contact, ensuring continuity. We adapt to client work practices and leverage our market expertise to create customised insurance programmes rather than using standard templates.
What happens during the claims process?
Clients are assigned a dedicated claims handler who manages the process directly. We coordinate with insurers and loss adjusters to expedite resolutions while implementing risk mitigation strategies, avoiding third-party call centre involvement.
Do you cover properties outside London?
We operate nationwide across the UK, with office locations in London, Ringwood, and Liverpool. Our services cover property portfolios in all UK regions through our established network of professionals.
What additional insurance services do you offer?
Beyond standard property cover, we provide directors and officers insurance, engineering policies for mechanical systems, terrorism coverage, and specialist risk mitigation solutions that complement primary building insurance policies.
