Business Details
20 Years
experience
Expert Insurance Claims Handling Services in the UK
Phoenix Liability Services was established in 2006 to provide specialist client-focused liability claims handling and investigation services to insurer and insured clients. Operating throughout the UK, we deliver a national and local service in casualty, third-party property damage, disease, and motor liability claims, alongside TPA services, risk management advice, and detailed MI claims analysis. Our team of highly experienced professionals, including five partners with over 150 years of combined experience, ensures technical excellence, value for money, and transparency. We prioritise building long-term partnerships with clients, supported by a supportive 'family' environment and a commitment to innovation.Our success is evidenced by enhanced client reputations, reduced claim life-cycles, and a loyal client base. With over 50 staff across the UK, we combine desktop and traditional investigation methods to achieve optimal outcomes. Our Fileview system provides clients with online access to claim details, while our focus on staff development ensures a stable, technically proficient workforce. We maintain a reputation for quality data, integrity, and fairness, underpinned by continuous growth and a client-centric ethos.
Services
Casualty Claims
Disease Claims
Motor Claims
TPA Services
Claims Analysis
Details
- Year established: 2006
Highlights and features
- We offer over 150 years of combined experience in liability claims handling.
- Our team balances desktop and traditional investigation methods for optimal outcomes.
- We guarantee transparency and integrity in all claims processes.
- Our Fileview system provides real-time online access to claim details.
- We maintain a 95% client retention rate through consistent, high-quality service.
What people say
Speed of response
Pragmatic approach
Thoroughness
Professional involvement
Fantastic communication
Services
Casualty Claims
We handle employers', public, and product liability claims with technical precision. Our team investigates incidents thoroughly, ensuring financial and reputational protection for clients. With decades of experience, we deliver tailored solutions for industrial, manufacturing, and public sector cases.
Disease Claims
Specialist adjusters manage occupational disease claims, focusing on long-tail cases. Our approach combines legal expertise with medical insights to resolve complex cases efficiently. We serve insurers and solicitors, ensuring compliance and minimising litigation risks.
Motor Claims
Experienced investigators provide detailed reports on motor collisions, assessing liability swiftly. Our service supports insurers with accurate data for decision-making, leveraging industry-specific knowledge to handle high-volume or complex cases.
TPA Services
We offer end-to-end third-party administration, including risk assessment and delegated authority claims. Our TPA solutions integrate technology and expertise to streamline processes, reduce costs, and ensure regulatory compliance for insurers.
Claims Analysis
Our MI (Management Information) services deliver actionable insights through bespoke reporting tools. Clients access real-time data via Fileview, enabling informed risk management decisions and performance tracking across portfolios.
People
Alun Gwatkin
Managing Partner
With 38 years in liability claims, Alun leads Phoenix's Dartmouth and Mold offices. A founding partner, he specialises in industrial, public sector, and agricultural claims, combining hands-on experience with strategic leadership.
Clive Davies
Partner
Clive has over 35 years in liability claims, managing Phoenix's Southern operations. Based in Milton Keynes, he focuses on construction, tower cranes, and sport and leisure sectors, ensuring technical excellence and client satisfaction.
Paul Titterington
Partner
Paul, a founding partner in Manchester, has extensive experience in plant hire, hotel, and utility claims. He established Phoenix's Manchester unit in 2019, driving growth and maintaining high service standards.
Rob Millross
Partner
Rob has 30 years in liability claims, leading Leeds, Nottingham, and Newcastle offices. His expertise in social housing, heavy industry, and retail claims ensures robust solutions for complex cases.
Mark Whaley
Partner
Mark joined Phoenix in 2020, bringing 30 years in EL, PL, and product liability. As a partner since 2023, he specialises in manufacturing and sports liability, blending operational and strategic expertise.
Questions
What types of claims does Phoenix Liability Services handle?
We specialise in casualty, disease, motor, third-party property damage, and TPA services, supported by risk management and MI analysis.
How experienced is your team?
Our five partners have over 150 years combined experience, with staff across 10 UK offices handling claims since 2006.
How do you ensure transparency in claims handling?
We use the Fileview system for real-time client access to claims data and maintain open communication throughout the process.
What regions do you operate in?
We provide services nationwide across the UK, including Scotland, Northern Ireland, Yorkshire, and the South East.
Can clients access their claims data online?
Yes, our Fileview platform allows clients to securely view and manage claim details instantly.
How do you handle complex or high-value claims?
Our team combines desktop analysis with traditional investigation methods, led by specialists with decades of sector-specific expertise.
