Business Details
12 Years
experience
Your Trusted Electric Vehicle Insurance Partner in the UK
Established in 2014, NOVO was created to challenge the one-size-fits-all approach to insurance in the UK. Our business specialises in providing tailored insurance solutions for electric vehicle owners, high net worth individuals, and prestige vehicle sectors. We pride ourselves on delivering a high-performing concierge service that prioritises attention to detail, innovation, and client-centric approaches. Our team works closely with insurers, brokers, and repairers to develop bespoke policies that align with individual client needs.Through extensive industry knowledge and a commitment to understanding client requirements, we ensure our solutions remain relevant and dependable. Our expertise extends to managing complex claims processes, offering forward-thinking strategies that reflect our deep understanding of the evolving EV market. By fostering genuine professional relationships, we aim to provide insurance services that adapt to the unique circumstances of every client.
Services
Electric Vehicle Insurance
Sports & Prestige Vehicle Insurance
Tesla Insurance
Incident Management
Home Insurance
Details
- Year established: 2014
Highlights and features
- We offer a dedicated concierge claims service with specialist managers.
- Our extensive replacement vehicle fleet includes premium electric and luxury models.
- We partner with leading insurers, repairers, and EV industry experts.
- Our policies are tailored to individual client requirements and circumstances.
- We provide cradle-to-grave claims management with transparent communication.
Associations and certifications
- Financial Conduct Authority (FCA)
Services
Electric Vehicle Insurance
Our electric vehicle insurance provides comprehensive protection tailored to the unique needs of EV owners. We offer policies that cover high-performance models, luxury electric vehicles, and everyday EVs, with options for specialist charging infrastructure. Our coverage includes accident protection, theft, and damage to batteries or charging equipment.
Incident Management
Our incident management service assigns dedicated claims managers to oversee every stage of the process. From initial assessment to vehicle repair or replacement, we coordinate with insurers, repairers, and clients to ensure efficient resolution. Our service includes immediate mobility solutions and access to a premium replacement vehicle fleet.
Sports & Prestige Vehicle Insurance
This service caters to owners of high-value sports and prestige vehicles, including hypercars and classic models. Policies are customised to reflect the vehicle's value, usage, and owner requirements. Coverage includes agreed valuation, specialist repair networks, and protection for track-day events where applicable.
Tesla Insurance
Designed specifically for Tesla owners, this insurance integrates with the vehicle's technology and charging infrastructure. Coverage includes battery protection, software-related incidents, and access to Tesla-certified repairers. Policies also offer nationwide charging network support and replacement vehicle options.
Home Insurance
Our home insurance solutions protect residential properties with tailored coverage for buildings, contents, and personal liability. Policies are available for standard homes, high-value properties, and unique dwellings, with optional add-ons for specialist items or home-based businesses.
People
James Allenby
Director
James oversees NOVO's strategic vision and growth, focusing on EV market opportunities. He leads partnerships with insurers and industry stakeholders to develop innovative solutions.
Adam Howard
Claims Settlement & Litigation
Adam manages hire claims recovery with strong negotiation skills. He builds relationships with third-party insurers to ensure efficient resolution of complex claims.
Dani Howard
Claims Team Manager
Dani leads the claims team's development and performance. She ensures timely resolution of claims while maintaining high service standards through continuous training and support.
James Summers
Claims Manager
James handles client claims by coordinating with insurers and repairers. His background in arts and classics informs his methodical approach to claims management.
Oliver Bennett
Specialist Insurance Advisor
Oliver specialises in EV policies, advising clients on tailored coverage. He ensures existing and new clients receive service aligned with their specific requirements.
Questions
What types of vehicles does NOVO insure?
We cover electric vehicles, sports cars, prestige vehicles, hypercars, and luxury models including Tesla, Porsche, and Jaguar Land Rover.
Do you offer replacement vehicles during claims?
Yes, our fleet includes premium electric and luxury vehicles for immediate replacement during repairs or incident management.
How does your incident management service work?
A dedicated claims manager handles all aspects of your claim, coordinating with insurers, repairers, and stakeholders for efficient resolution.
Can I customise my insurance policy?
Yes, we tailor policies to individual needs, adjusting coverage for specific vehicles, usage patterns, and personal circumstances.
Are you regulated by the FCA?
Yes, NOVO Esurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under number 774918.
What areas do you serve?
We operate nationwide across the UK, providing insurance and incident management services to clients in all regions.
