Business Details
32 Years
experience
Emergency
services
Your Trusted Home Insurance Partner in Southport
Paymentshield has dedicated three decades of expertise to safeguarding homes and families, ensuring policyholders can remain in their properties or return swiftly after unforeseen events. Our approach prioritises professional advice, innovative systems, and tailored insurance solutions through partnerships with leading UK insurers. We distinguish ourselves through flexibility, a customer-centric ethos, and a commitment to community engagement, including annual charity fundraising.Recognised as What Mortgage's Best Home Insurance Provider 2025, we combine market leadership with personalised service, offering Defaqto 5-star rated policies and 24-hour home emergency support. Our operations adhere to rigorous regulatory standards under the Financial Conduct Authority, reflecting our dedication to trustworthiness and excellence.
Services
Home Insurance
Landlord Insurance
Rent Protection
Tenant Contents Insurance
Mortgage Protection
Income Protection
Home Emergency Cover
Legal Expenses Cover
Accidental Damage Cover
Details
- Year established: 1994
Highlights and features
- We offer 30 years of specialist insurance experience tailored to individual needs
- Our policies are backed by leading UK insurers and rated 5 stars by Defaqto
- We provide 24-hour home emergency support with approved tradespeople
- Our customer-centric approach prioritises professional financial advice
- We combine market leadership with community-focused initiatives
Associations and certifications
- Financial Conduct Authority
What people say
Excellent customer service
5-star rated policies
Quick claims resolution
Professional advice available
Transparent policy terms
Services
Home Insurance
Our home insurance protects property structures and contents against risks like fire, theft, and water damage. Designed for homeowners and tenants, policies include optional extras such as accidental damage cover. With 30 years' expertise, we ensure comprehensive protection tailored to individual needs while maintaining Defaqto 5-star standards.
Landlord Insurance
Specifically crafted for property investors, this insurance covers buildings, loss of rent, and liability risks. Policies include emergency assistance and legal expenses cover, reflecting our specialist understanding of buy-to-let requirements. Backed by industry awards, we provide tailored solutions through professional advisers to safeguard investment properties.
Home Emergency Cover
This service provides immediate access to approved tradespeople for urgent issues like heating failure or lockouts. Available 24/7 with no excess charges when added to policies, it ensures rapid resolution of domestic crises. Supplied by specialist providers, this cover demonstrates our commitment to practical, round-the-clock customer support.
Tenant Contents Insurance
Designed for renters, this insurance covers personal belongings against specified risks while offering optional legal expenses cover. Policies help protect tenants' possessions in shared or private rented accommodation, reflecting our understanding of modern housing needs through accessible, adaptable insurance solutions.
Mortgage Protection
This critical illness and income protection insurance helps ensure mortgage payments continue during financial hardship. Tailored through professional advisers, it provides peace of mind by safeguarding against unforeseen circumstances that could impact repayment capabilities, aligning with our mission to protect homeownership.
Questions
How do I make a home insurance claim?
Contact your insurer directly using details from your policy documents or use our online search tool to find their contact information.
Does home insurance cover garden structures?
Buildings insurance typically covers garden walls, driveways, and sheds up to specified limits - check your policy for exact terms.
What is 'escape of water' cover?
This covers damage from sudden water leaks like burst pipes, but excludes gradual leaks or flooding from external sources.
Can I add home emergency cover to my policy?
Yes, this optional extra provides 24/7 access to approved tradespeople for urgent domestic issues like heating failure.
Why use a professional adviser for insurance?
Advisers provide tailored recommendations, explain policy nuances, and help select appropriate coverage levels based on individual circumstances.
How are insurance premiums calculated?
Factors include property value, location, security measures, claims history, and selected coverage options as detailed in policy terms.
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