Protecting you, your family, and your business for over 30 years
At Nelson Jordan & Co, we are a Scottish insurance broker with over 30 years of experience providing effective and value for money insurance cover and claims assistance for you, your family, and your business. Our team of experienced advisors take pride in delivering exceptional service, tailored to meet your specific needs, ensuring you have the necessary insurance cover to give you peace of mind and security for the future.
Our Services
We offer a wide range of insurance products and services, including motor insurance, home insurance, and business insurance. Our motor insurance products cover all your vehicles, including car insurance, van insurance, motor cycle insurance, mini bus insurance, courier/haulier insurance, motor trade insurance, and young driver insurance. Our home insurance policies cover your home and contents, unoccupied properties, caravan insurance, holiday home/second home, buy-to-let insurance, and residential property owner insurance. Our business insurance products include liability insurance, construction insurance, golf/sports/social clubs, hairdressers/leisure insurance, commercial premises, retailers/shops/offices, guest homes/hotels, nursing homes, churches/temples, food and drink, takeaways/cafes/restaurants, pub and wine bar insurance, and mobile and outside caterers.
Our Commitment
Our dedicated and named experienced staff, with an average of over 20 years of experience, are committed to providing competitive quotes from major UK-based insurers. We take pride in our exceptional service, ensuring that our clients receive the highest level of quality and service. We act for most of the well-known insurance companies and also have access to the Lloyds of London market.
Our History
With over 30 years of experience, we have established ourselves as one of West of Scotland's leading independent insurance brokers. From our base in Glasgow, we serve the surrounding areas and have clients from John O'Groats to Lands End. We are authorized and regulated by the Financial Conduct Authority, with our firm reference number being 304826.
General Impressions
The overall impression of the insurance broker is overwhelmingly positive, with many customers praising the staff's helpfulness, professionalism, and friendly attitude.
Positive Comments
- The staff, particularly Karen, Carly, and Jim, were often mentioned as being extremely helpful and going the extra mile to assist customers.
- Many customers appreciated the personal service and attention to detail provided by the broker.
- Competitive pricing and a willingness to find the best deals for customers were also highlighted as strengths.
Negative Comments
- Two customers had negative experiences, citing hidden service charges, a lack of transparency, and unprofessional behavior from the broker.
Service Quality
- The majority of customers praised the broker's staff for their knowledge, courtesy, and helpfulness.
- Some customers mentioned that the broker went above and beyond to assist with their insurance needs.
Claims Experience
- One customer had a positive experience with making a claim, praising the staff for their help during the process.
Criticisms and Concerns
- One customer was unhappy with the broker's handling of a policy change, feeling misled and unhappy with the resulting coverage.
- Another customer was upset about hidden service charges and a lack of transparency in the broker's practices.
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