Your insurance partner, dedicated to making insurance easy
At NCI Insurance, we are dedicated to providing our customers with a superior level of service and a wide range of insurance products designed to meet their unique needs. With our roots dating back to 2000, we have grown from a single product offering to a comprehensive portfolio of policies, covering everything from breakdown recovery to car insurance, pet insurance, and more.
Our History
Our journey began with a simple goal: to offer an alternative to the traditional breakdown recovery providers. By focusing on competitive rates and exceptional service, we rapidly grew our customer base and expanded our product range to cater to the diverse needs of our customers. Today, we are proud to offer a comprehensive range of insurance products that provide our customers with peace of mind and financial protection.
Our Mission
At NCI Insurance, our mission remains the same: to provide our customers with good levels of cover and exceptional service at competitive prices. We understands the importance of having the right level of protection in place and are committed to providing our customers with the best possible service and a range of products that meet their individual needs.
Our Products
We offer a wide range of insurance products to cater to the diverse needs of our customers. These products include:
Car Insurance
Our car insurance policies are designed to provide our customers with the protection they need to stay on the road with confidence. With a range of options available, including multi-car policies, we have a policy to suit every driver's needs.
Pet Insurance
Our pet insurance policies provide our customers with the peace of mind that their beloved pets are protected in the event of an unexpected illness or injury. With a range of standard and lifetime policies available, we have a policy that is tailored to the needs of every pet owner.
Breakdown Cover
Our breakdown cover policies provide our customers with the protection they need in the event of a breakdown. With a range of options and add-ons available, we have a policy that is tailored to the needs of every driver.
European Breakdown Cover
Our European breakdown cover policies provide our customers with the protection they need while traveling abroad. With a range of options available, we have a policy that is tailored to the needs of every driver.
Customer Service
At NCI Insurance, we understand the importance of exceptional customer service. Our dedicated team is committed to providing our customers with the support they need, 24/7. Whether you have a query about your policy or need to make a claim, we are here to help.
Conclusion
At NCI Insurance, we are proud to offer a comprehensive range of insurance products that provide our customers with the protection they need to stay safe on the road. With a commitment to exceptional customer service and a reputation for delivering the best possible outcomes, we are confident that we have the right insurance products for you.
Overall Experience
The reviewers have mixed opinions about their experience with NCI insurance. On one hand, some customers are pleased with the quick and friendly service, competitive pricing, and helpful representatives. On the other hand, several customers have had negative experiences with long wait times on the phone, incorrect documentation, and poor customer service.
Customer Service
NCI's customer service has received both praise and criticism. Some customers have reported friendly and helpful representatives who have resolved their issues efficiently. However, others have experienced long wait times, unhelpful staff, and a lack of response to their emails and phone calls.
Pricing and Value
Some customers have found NCI's pricing to be competitive, with one reviewer mentioning that they were cheaper than their previous provider. However, others have reported being overcharged for certain services and feeling ripped off.
Issues and Complaints
Several customers have reported issues with NCI's service, including incorrect documentation, cancelled policies, and unrefundable deposits. Some have also experienced poor communication and a lack of response to their queries. A few reviewers have reported being treated disrespectfully by NCI's staff.
