Business Details
Emergency
services
Home & Legacy Insurance Services in Guildford
Home & Legacy Insurance Services, a wholly owned subsidiary of Allianz Holdings plc, has operated as a trusted provider of insurance solutions in the UK market. Established under the regulatory oversight of the Financial Conduct Authority, our business focused on delivering tailored insurance products including household, landlord, and travel coverage while maintaining compliance with rigorous governance standards. Following the strategic decision to close operations by 30th June 2024, we prioritised seamless transitions for policyholders through alternative arrangements with partner insurers.Our Product Oversight and Governance framework ensured continued adherence to legal obligations and fair value assessments throughout the run-off period. With a legacy of supporting brokers and customers, we maintained transparent communication channels and accessible documentation services to address ongoing needs. Our commitment to regulatory compliance, evidenced by our FCA authorization (Financial Services Register number 307523), underscored our dedication to professional standards and policyholder protection during our operational tenure.
Services
Household Insurance
Landlord Insurance
Travel Insurance
Legal Expenses Coverage
Rent Protection
Claims Handling
Policy Documentation
Product Governance
Data Protection Services
Highlights and features
- We operated under the global expertise of the Allianz group
- Our operations were regulated by the Financial Conduct Authority
- We ensured continuity of claims handling through established arrangements
- Our Product Oversight ensured compliance and fair value assessments
- We provided alternative support solutions post-operational closure
Associations and certifications
- Financial Conduct Authority
Services
Household Insurance
Provided comprehensive protection for residential properties including buildings and contents coverage. Our policies catered to diverse household needs with options like Prestige Home and Ultimate Home plans. We maintained clear documentation and claims processes to ensure policyholder support throughout our operational period.
Landlord Insurance
Offered specialized coverage for rental property owners including structural protection and legal expense coverage. Products like Ultra Landlord policies addressed unique risks faced by landlords with dedicated claims handling arrangements maintained post-operational closure.
Travel Insurance
Provided multi-trip coverage solutions for frequent travellers with policies administered through Allianz Global Assistance. Our travel insurance included emergency support services available 24/7, ensuring continuous assistance for policyholders during coverage periods.
Claims Handling
Managed insurance claims processing through partner insurers following operational closure. We maintained dedicated contact channels and clear procedures for policyholders to report incidents and track claim progress with specified handling hours.
Product Governance
Implemented rigorous oversight frameworks to ensure regulatory adherence during the run-off period. Our governance procedures maintained fair value assessments and compliance with FCA requirements while supporting policyholder interests through transparent documentation processes.
Questions
When did Home & Legacy Insurance Services cease operations?
The business closed operationally on 30th June 2024 following Allianz Holdings plc's decision to exit the UK insurance market.
How do I make a claim after the business closure?
Contact the specific insurer listed in your policy schedule. Alternative arrangements have been made with partner insurers to handle ongoing claims processes.
Where can I access policy documents?
Electronic copies are available in our Document Library, including policy wordings and IPIDs for household, landlord, and travel insurance products.
Are 24/7 services still available?
Yes, Allianz Legal Protection and Allianz Global Assistance maintain 24-hour claims support lines for urgent matters requiring immediate attention.
