Business Details
35 Years
experience
Your Trusted Insurance Partner in Folkestone
At Independent Insurance Services, we have been dedicated to serving the local community since 1991, specialising in tailored insurance solutions for both personal and commercial clients. Our commitment to exceptional service standards and customer satisfaction drives every aspect of our operations. We offer free, no-obligation insurance reviews to identify gaps in existing coverage and recommend improvements, even for policies not yet due for renewal. With access to a wide panel of insurers, we leverage advanced industry technology to ensure competitive pricing and comprehensive coverage options. Our team of experienced professionals, including Chartered Insurance Brokers, provides expert guidance from policy arrangement through to claim resolution.Recognised for our expertise, we have built a reputation through client referrals and maintain a focus on continuous staff training to uphold professional excellence. As an established local broker operating nationally, we integrate deeply within our community while offering nationwide service. Our dedicated account handlers assist with claims and business continuity planning, ensuring clients receive personalised support beyond mere policy arrangement.
Services
Personal Insurance
Commercial Insurance
Motor Insurance
Home Insurance
Travel Insurance
Cyber Insurance
Professional Indemnity
Commercial Combined
Directors & Officers Liability
Property Owners Insurance
Details
- Year established: 1991
Highlights and features
- We have over 25 years of experience serving the Folkestone community.
- We offer free no-obligation insurance reviews for all clients.
- We access a wide panel of insurers to secure competitive rates.
- Our team includes Chartered Insurance Brokers with specialist expertise.
- We provide dedicated account handlers for ongoing client support.
Associations and certifications
- Financial Conduct Authority
Services
Personal Insurance
We provide comprehensive personal insurance solutions tailored to individual needs, including motor, home, and travel insurance. Our access to specialist schemes ensures competitive pricing and customised coverage. With experienced staff managing claims and renewals, clients benefit from ongoing support and market-leading expertise.
Commercial Insurance
Our commercial insurance services cover liability, property, professional indemnity, and fleet insurance for businesses of all sizes. We offer 24-hour claims support and discounts for security systems. By partnering with major insurers, we secure competitive premiums while providing dedicated account handlers for business continuity planning and claims assistance.
Motor Insurance
We specialise in motor insurance for private and commercial vehicles, including young driver schemes through Marmalade partnerships. Our policies include flexible payment options and regular policy reviews to ensure ongoing suitability. Claims handling is supported by insurer-provided 24/7 assistance services.
Home Insurance
Our home insurance policies offer tailored coverage for residential properties, including high-net-worth homes. We provide competitive rates through a wide insurer panel and specialist schemes. Clients receive free policy reviews and expert guidance on coverage adjustments to address evolving risks.
Travel Insurance
We offer travel insurance solutions for individual and family trips, with options for single and multi-trip coverage. Policies include emergency medical assistance and baggage protection. Our brokers ensure competitive pricing through access to specialist travel insurance schemes.
People
Martin
Director
Martin brings over 25 years of insurance broking experience in East Kent, previously serving as Corporate Affairs Manager at the British Insurance Brokers' Association. A Fellow of the Chartered Insurance Institute, he specialises in delivering strategic insurance solutions.
David
General Manager
David has 28 years of financial services experience from HSBC Bank, combined with community leadership as a Scout Leader for 30 years. He oversees daily operations and ensures client-focused service delivery across commercial insurance portfolios.
Questions
What types of insurance do you offer?
We provide personal insurance (motor, home, travel) and commercial insurance (liability, property, professional indemnity) with access to specialist schemes for competitive coverage.
How do you find competitive insurance rates?
Our access to a wide panel of insurers and specialist schemes allows us to secure competitive premiums while maintaining comprehensive coverage tailored to client needs.
Can I get an insurance review if my policy isn't due for renewal?
Yes, we offer free no-obligation insurance reviews at any time to identify coverage gaps and recommend improvements for existing policies.
What support do you provide during insurance claims?
We offer dedicated claims assistance from notification through settlement, with many insurers providing 24-hour claims services for urgent matters.
Are your staff qualified to provide insurance advice?
Our team includes Chartered Insurance Brokers and professionals with over 140 combined years of industry experience, ensuring expert, regulated advice.
Do you serve businesses outside Kent?
While based in Folkestone, we operate nationally and provide commercial insurance services to businesses across the UK with localised account handling.
