Business Details
Emergency
services
Trusted Insurance Solutions for Civil Servants
Established in 1890, the Civil Service Insurance Society (CSIS) has evolved from a life assurance provider for civil servants into a modern insurance broker serving current, retired, and former civil and public servants across the UK. As a not-for-profit organisation, we prioritise customer fairness and community impact, having donated over 9 million to civil service charities through our CSIS Charity Fund since 2007. Our expertise spans car, home, travel, and specialist insurance products, delivered through partnerships with trusted insurers while maintaining a commitment to competitive pricing and exceptional service.Our team in Maidstone, Kent, operates with transparency and accountability, regulated by the Financial Conduct Authority, ensuring clients receive reliable advice and immediate cover options tailored to their needs. With over 135 years of heritage, we combine institutional knowledge with contemporary solutions to address the evolving requirements of our clientele.
Services
Car Insurance
Home Insurance
Travel Insurance
Pet Insurance
Life Insurance
Boat Insurance
Caravan Insurance
Young Driver Insurance
Short Term Car Insurance
Musicians Insurance
Highlights and features
- Rated 'Excellent' on Trustpilot for customer service
- Specialist insurance for civil and public servants since 1890
- Competitive premiums with flexible payment options
- Immediate cover available for urgent needs
- Not-for-profit model reinvesting surpluses into charities
Associations and certifications
- Financial Conduct Authority
What people say
Excellent service
Competitive premiums
Friendly staff
Immediate cover
Trusted provider
Services
Car Insurance
Comprehensive or third-party car insurance with optional breakdown and legal cover. Flexible payment options and immediate cover availability. Competitive premiums tailored for civil servants and their families.
Home Insurance
Buildings and contents policies with home emergency and legal expense options. Available for primary residences, let properties, and holiday homes. Monthly or annual payment flexibility.
Travel Insurance
Single-trip and annual policies with medical assistance, repatriation, and cancellation coverage. Options for pre-existing conditions and UK-based claims support. Available for domestic and international travel.
Pet Insurance
Vet fee coverage up to 15,000 with options for chronic condition management. Available for cats, dogs, and exotic pets. Partnerships with specialist insurers to ensure comprehensive veterinary care.
Life Insurance
Affordable life cover policies designed to protect families financially. Flexible term lengths and payout structures. Partnered with Zurich to provide tailored solutions for civil service households.
Questions
Who can access CSIS insurance products?
Current, retired, and former civil and public servants, including their partners, across the UK and Northern Ireland.
How do I make a claim?
Contact our 24/7 claims partners directly using the numbers provided in your policy documents or call 01622 766960 for assistance.
Are there payment plan options?
Yes, we offer monthly and annual payment options for most policies to suit different budgetary needs.
What charitable initiatives does CSIS support?
We donate surpluses to civil service charities through our CSIS Charity Fund, having contributed over £9 million since 2007.
Can I get immediate cover?
Yes, immediate cover is available for car, home, and travel insurance policies upon request.
How are CSIS premiums priced?
Premiums are competitively priced with options to add voluntary excesses or flexible payment terms to reduce costs.
