Protecting Your Tomorrow, One Policy at a Time
At A-One Insurance Group, we're more than just an insurance broker - we're a team of professionals dedicated to providing tailored insurance solutions that cater to your unique needs. With a rich history dating back to 1993, we've evolved into a leading independent insurance broker, offering a wide range of specialty insurance products and services.
Our Story
Founded by Ian Penfold in Westbourne, Bournemouth, our company began as a small office with no policies to its name. Fuelled by enthusiasm, self-belief, and a strong work ethic, we've grown into a reputable brokerage, renowned for our client-focused approach and commitment to excellence.
Our Services
We understand that everyone is unique, and so are their insurance needs. That's why we've developed a range of specialized insurance products and services to cater to your distinct requirements. Our services include:
Home & Motor Insurance
Tailored policies for your home and motor insurance needs, ensuring you're fully protected against the unexpected.
Marine Insurance
Personal, trade, or vessel insurance, our marine insurance options are designed to meet your specific needs.
Cyber Insurance
Protect yourself against the ever-evolving threat of cybercrime with our comprehensive cyber insurance solutions.
Business Insurance
From sole traders to multinational corporations, our business insurance policies are designed to meet your unique business requirements.
Travel Insurance
Enjoy your holiday without the stress of unexpected events, with our comprehensive travel insurance policies.
Health & Protection Insurance
Ensure you and your loved ones are protected against unforeseen events with our health and protection insurance solutions.
Claims Management
In the unfortunate event of a claim, our dedicated in-house claims team is here to support you every step of the way.
Why Choose A-One Insurance Group?
At A-One Insurance Group, we pride ourselves on our commitment to exceptional customer service, tailored insurance solutions, and a deep understanding of our clients' unique needs. Our team of experts is dedicated to providing personalized attention and guidance to ensure you make informed decisions about your insurance coverage.
Company Assessment
A-One Insurance Group has received mixed reviews from customers. While some have had positive experiences, others have faced issues with the company.
Positive Experiences
Staff Performance
Many customers have praised the staff at A-One Insurance Group for their professionalism, friendliness, and helpfulness. Janine, Harry, Anthony Bristow, Ben, and Sally have been specifically mentioned for their excellent service. They have been commended for their ability to handle claims efficiently, providing clear guidance and finding solutions to complex problems.
Insurance Services
Customers have appreciated the range of insurance services offered by A-One Insurance Group, including car insurance, commercial vehicle insurance, and marine commercial insurance. The company has been able to provide tailored solutions to meet the specific needs of its customers.
Negative Experiences
Lack of Response
Some customers have expressed frustration with the company's lack of response to their queries and requests. They have reported not receiving policy documents, and having to follow up multiple times to get a response.
Fraud Allegations
One customer has alleged that the company is fraudulent, citing an instance where they were sent a "block box policy" instead of the agreed-upon policy. The customer also reported not receiving a refund despite requesting one.
