Business Details
33 Years
experience
Emergency
services
Your Trusted Insurance Partner in Ringwood
Established in 1993, A-One Insurance Group began as a personal insurance broker in Bournemouth and has grown into a top 75 UK independent commercial brokerage. With over 160 staff across eight UK locations, we specialise in tailored insurance solutions for businesses, marine sectors, property, and personal lines. Our in-house claims team provides dedicated support, ensuring clients receive expert guidance from policy inception to claim resolution.As an FCA-authorised broker, we combine industry expertise with a client-centric approach, offering bespoke coverage through long-standing insurer partnerships. Our commitment to continuous staff development ensures clients receive accurate advice and access to the latest industry qualifications. We prioritise building lasting relationships through transparency, flexibility, and a focus on individual client needs.
Services
Business Insurance
Cyber Insurance
Marine Insurance
Home Insurance
Car Insurance
Travel Insurance
Property Insurance
Health Insurance
High Net Worth Insurance
Claims Management
Details
- Year established: 1993
Highlights and features
- We offer dedicated in-house claims handling with personal account managers
- Our tailored policies ensure appropriate coverage without over-insuring
- FCA-authorised brokers with 30+ years' industry experience
- Specialist divisions covering niche areas like high-net-worth and marine insurance
- Award-winning team including BIBA Young Broker of the Year finalists
Associations and certifications
- Financial Conduct Authority
What people say
Very Friendly and supportive
Saved us money
Excellent service
Professional and efficient
Impressed with professionalism
Services
Business Insurance
Tailored business insurance solutions for sole traders to multinational companies. Our FCA-authorised brokers assess specific risks to create comprehensive policies covering public liability, cyber threats, and business interruption. Specialist divisions handle niche sectors including manufacturing, technology, and professional services. With dedicated claims handlers, we ensure swift resolution while maintaining regulatory compliance and contractual obligations.
Marine Insurance
Specialist marine insurance for private and commercial vessels. As members of the British Marine Foundation, we provide tailored policies for yachts, commercial vessels, and marine trades. Coverage includes hull protection, liability insurance, and business interruption for maritime operations. Our expert team handles complex claims while offering risk assessment services to prevent incidents. Policies adapt to evolving maritime regulations and industry standards.
Property Insurance
Comprehensive property insurance for residential and commercial properties. We offer bespoke solutions for blocks of flats, commercial premises, and high-net-worth properties. Policies include buildings insurance, directors' liability coverage, and engineering insurance for essential systems. Our FCA-regulated team ensures compliance with chancel repair obligations while providing terrorism coverage and business continuity protection for property investors.
Cyber Insurance
Specialist cyber insurance against data breaches and cyber attacks. Our policies cover financial losses from ransomware, business interruption, and legal liabilities. Risk management services include security audits and incident response planning. We serve businesses of all sizes, from SMEs to multinational corporations, ensuring compliance with data protection regulations while providing 24/7 breach response support.
Home Insurance
Tailored home insurance solutions for homeowners and landlords. Policies combine buildings and contents coverage with optional add-ons for high-value items and unoccupied properties. We offer specialist high-net-worth insurance for premium properties and landlord insurance meeting buy-to-let mortgage requirements. Claims are managed by dedicated handlers with expertise in property damage assessment and repair coordination.
People
Ian Penfold
Managing Director
Founder of A-One Insurance Group with 30+ years' industry experience. Built the business from a single office to a top 75 UK brokerage. Focuses on maintaining client relationships and strategic growth.
Sarah Smith
Group Operations Director
Oversees daily operations across eight UK locations. Ensures service excellence through staff development and process optimisation. Holds key responsibility for maintaining FCA compliance standards.
Matthew Hines
Group IT & Fleet Director
Manages technology infrastructure and fleet operations. Implements digital solutions to enhance client service delivery. Leads cybersecurity initiatives to protect sensitive client data.
Ryan Jupp
Group Business Development Director
Drives business growth through strategic partnerships and market expansion. Focuses on developing specialist insurance products for emerging industry sectors.
Questions
What types of business insurance do you offer?
We provide public liability, professional indemnity, employers' liability, directors' & officers', business interruption, and cyber insurance tailored to your specific industry needs.
How do I make a marine insurance claim?
Contact our dedicated claims team via phone or online portal. Provide incident details and documentation. Our specialists will manage communication with insurers and track progress to resolution.
Can I customise my home insurance policy?
Yes, we offer flexible coverage options. Add or remove elements like high-value item cover, unoccupied property protection, or legal expense coverage based on your specific requirements.
Are you regulated by the Financial Conduct Authority?
Yes, we are FCA-authorised insurance brokers. This ensures we meet strict regulatory standards for professional conduct, financial stability, and client protection.
What areas do you cover for property insurance?
We provide UK-wide coverage for residential and commercial properties. Specialisms include blocks of flats, commercial premises, and high-net-worth property insurance across England, Scotland, Wales, and Northern Ireland.
Do you offer cyber insurance for small businesses?
Yes, we provide scalable cyber insurance solutions for SMEs. Coverage includes data breach response, business interruption protection, and legal liability insurance tailored to your specific risk profile.
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