Intelligent Insurance is a specialist home insurance provider that has been serving the needs of customers with unique properties and circumstances since 2014. Our journey began with a simple yet ambitious goal: to provide a high-quality insurance product that meets the specific needs of individuals with non-standard homes or complex personal circumstances.
Our Story
Founded by CEO Philip Davies, Intelligent Insurance was born out of a desire to fill a gap in the insurance market. Many standard home insurance providers struggle to cater to customers with non-conventional properties, such as listed buildings, barn conversions, or homes with unique architectural features. Similarly, individuals with adverse credit histories, criminal convictions, or high-risk occupations often find it difficult to secure adequate cover.
Our Expertise
Our team of experienced insurance professionals has extensive knowledge of the home insurance market, and we work closely with a panel of UK insurers to offer a range of products tailored to meet the specific needs of our customers. We understand that every individual has a unique set of circumstances, and we strive to provide personalized service and expert guidance to ensure that our customers receive the best possible coverage for their unique properties and situations.
Our Commitment
At Intelligent Insurance, we are committed to delivering exceptional customer service, providing prompt and efficient claims handling, and offering competitive premiums that reflect the unique needs of our customers. We believe that every individual deserves access to quality insurance coverage, regardless of their property type or personal circumstances.
Our Values
- Expertise: We pride ourselves on our extensive knowledge of the home insurance market and our ability to tailor our services to meet the unique needs of our customers.
- Customer-Centricity: We are dedicated to providing exceptional customer service, ensuring that our customers receive the highest level of care and attention.
- Innovation: We are committed to staying ahead of the curve, continually researching and adapting to changes in the insurance market to provide the best possible coverage for our customers.
- Integrity: We value honesty and transparency in our interactions with our customers, employees, and business partners.
Why Choose Us
If you are a homeowner with a non-standard property or a unique set of circumstances, Intelligent Insurance is here to support you. Our expertise, commitment to customer service, and innovative approach set us apart from other insurance providers. We look forward to helping you find the perfect coverage for your home insurance needs.
Poor Service and Unscrupulous Business Practices
Several customers have expressed frustration with the company's service, citing numerous instances of poor customer service, auto-renewal without notification, and hidden fees. Reviewers have reported difficulty in obtaining payments, cancelled policies without proper refunds, and aggressive tactics used to retain customers.
Mixed Opinions on Claims Handling
While some reviewers have noted difficulty in making claims, others have reported positive experiences, with quick payouts and helpful staff. Ramya Perera and Rachel Davey both mentioned positive interactions with the company.
Technical Issues and Difficulty with Online Facilities
Several reviewers have encountered issues with the company's online facilities, including login problems, failed account creation, and difficulty cancelling policies.
Occasional Positive Experiences
A few reviewers have reported positive interactions with the company, including helpful staff, prompt payouts, and good policy options.
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