Excellence in Technology Repair
Ologic is the UK's first specialist technology repairer, dedicated to the insurance market. Established in 2003, we have grown to become the largest independent technology repair company for the insured marketplace, processing over 100,000 claims per year. We are committed to offering exceptional levels of service to all our clients, and our skilled team of highly experienced engineers ensures that all repairs are completed to the highest possible standard.
Our service offering is tailored for and dedicated to the insurance market. We understand the importance of handling repairs efficiently and effectively, and we strive to make the technology repair process as painless as possible. We offer a collection service that can pick up your device from your home or office, and all of our skilled technicians undergo stringent screening checks as well as following strict data protection protocols. We conduct a thorough 68 point IT quality assurance check with all of the repair jobs we do, ensuring that your device is returned to you in the best possible condition.
At Ologic, we work with service providers to deliver time-efficient and high-quality repair services. We offer flexible pricing models that are tailored to your specific requirements, and our commitment to providing milestone information throughout the process keeps everyone informed as progress is made. We pride ourselves on maintaining rigorous security processes for both products and data protection, and our secure doorstep collection service, purpose-crafted technology packaging, and fully-tracked packages provide vital peace of mind.
Our Services
We specialise in a wide range of technology repair services, including mobile phone repair, laptop repair, tablet PC repair, and Apple repair. Our team of highly skilled, qualified experts has an in-depth knowledge across a wide selection of different products and devices, and we are dedicated to providing efficient and bespoke solutions, designed to provide the insurer and customer with the peace of mind they require. We offer effective and bespoke solutions, designed to provide the insurer and customer with the peace of mind they require. Since inception, we've worked hard to maintain high standards for every service we provide, building from the ground up to improve our processes, so you're in safe hands from the minute your device arrives with us.
At Ologic, we understand that our customers only expect the best, and we're confident that we can deliver exactly what the insurance market is looking for. Our tailor-made packages can be built to suit each client's specific requirements, and with our R & D team focused on maintaining pace with the latest developments in diagnostics and repair work, we can ensure our customers receive the best possible outcome at the best possible price.
Why Choose Us?
At Ologic, we're dedicated to providing the highest levels of service to our clients. Here are just a few reasons why you should choose us:
- Experience: We have over 19 years of experience providing services to the insurance market.
- Expertise: Our team of highly skilled, qualified experts has an in-depth knowledge across a wide selection of different products and devices.
- Innovation: We're proud to have been the first to introduce fixed price repairs to the industry, and we're constantly innovating to provide our clients with the best possible solutions.
- Security: We take security seriously, and we have rigorous security processes in place to ensure the safety of your products and data.
- Customer Service: We're committed to providing exceptional levels of customer service, and we strive to make the technology repair process as painless as possible.
If you're looking for a specialist technology repairer that you can trust, look no further than Ologic. Contact us today to find out how we can help you with your technology repair needs.
Repair Experience
Positive Experiences
The majority of customers have reported positive experiences with Ologic, citing efficient and timely repairs, good communication, and thoughtful gestures such as including sweets in the packaging.
Delivery and Packaging
Many customers have praised the efficient delivery and collection services, with some mentioning the use of DPD and their 1-hour time slots. The packaging of the repaired devices was also commended for being secure and well-done.
Communication
Several customers appreciated the regular updates and communication from Ologic throughout the repair process, which kept them informed and reassured.
Negative Experiences
Delivery Issues
One customer experienced issues with the delivery service, DPD, which caused delays and hassle. Another customer was unhappy with the restrictions on upgrading delivery to a Saturday.
Disputes and Miscommunication
One customer had a negative experience with an engineer's report, which led to a dispute over the cause of damage and the refusal to authorise a repair. This resulted in emotional distress and a loss of trust in Ologic and Domestic & General.
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