Protecting Your Business, Protecting Your Future
Backhouse Insurance Brokers is a leading independent insurance broker providing bespoke insurance services to both commercial and private clients. We offer a wide range of insurance services and risk management solutions tailored to the needs of our clients. Our dedication to providing a quality service to all our clients has earned us a strong reputation throughout the insurance industry, built through providing expert advice and personal service over several decades.
Our Mission
We take a people-first approach that puts our clients and staff at the forefront of everything we do. We believe that diversity, inclusivity, and teamwork deliver the best results for our clients, business and staff. We have a culture which provides opportunities and accountability in a respectful and supportive environment. We assist our clients in protecting their businesses and assets safe in the knowledge that we are acting with professionalism, integrity and with their best interests being of prime importance.
Our Services
As a leading independent insurance broker, we offer a wide range of services to cater to the diverse needs of our clients. Our commercial services include Construction Insurance, Manufacturing Insurance, Engineering Insurance, Property Owners Insurance, Logistics Insurance, IT/Telecoms/Cyber Insurance, Retail and Wholesale Insurance, and Surety Bonds. For our private clients, we offer Prestige Home and Prestige Car insurance, as well as Financial Planning and Employee Benefits.
Our Independence
We are one of the very few remaining independent brokers in the UK, which means we are not owned by an insurer or consolidator. This independence gives us the freedom to select the most appropriate insurer for each individual client, without being tied to a specific panel. We deal directly with insurers to negotiate tailored covers and best claims settlements, ensuring that our clients receive the best possible service.
Claims Handling
We understand the importance of prompt and efficient claims handling. Our team is dedicated to dealing with all claims urgently and expeditiously, ensuring that our clients receive the support they need, when they need it.
Quality Assurance
We take quality assurance seriously, and our management and independent file reviews are undertaken on a regular basis to ensure that our high standards are maintained.
Risk Management
We provide guidance on Health & Safety procedures, integrating any formal plan with the insurers. Our risk management solutions are designed to help our clients minimize risk and ensure business continuity.
Core Values and Mission
At Backhouse Insurance Brokers, we endeavour to exceed expectations. We never forget that when you select Backhouse, you are placing your trust and care in our company and team. We are committed to providing expert advice, personal service, and tailored insurance solutions that meet the unique needs of our clients.
Insurance Experiences with Backhouse Insurance
Positive Experience
- 25 years of hassle-free service: One reviewer, Bikerboy, has been using Backhouse Insurance for over 25 years without any issues, finding them to be professional and easy to deal with. When they made a claim on their house insurance, it was settled quickly and paid out in full within a week.
Negative Experiences
- Insurance Cancellation without Notification: Two reviewers, AJay and Claire Armstrong, had their insurance cancelled without being informed, leaving them vulnerable to fines and legal issues. They were unaware of the cancellation until they were stopped by the police and received penalties.
- Lack of Professionalism: Reviewers AJay, Acebillyboyhero, and Claire Armstrong expressed disappointment and frustration with the company's lack of professionalism, particularly in how they handled cancellations and notifications.
