Simplifying Insurance, One Policy at a Time
At Infinity, we're a company that's dedicated to providing innovative solutions for non-standard insurance. We believe that insurance shouldn't be complex or intimidating, but rather a straightforward and easy-to-use service that benefits both our customers and our partners. With our extensive range of products and services, we're committed to making insurance easier, simpler, and more inclusive for everyone.
Our Story
Founded in 1993, Infinity has a rich history of innovation and excellence in the insurance industry. With our digital sourcing solution for property insurance, we've been a pioneer in the non-standard insurance space for over three decades. Our team of experts has been at the forefront of developing cutting-edge technology, allowing us to provide seamless and efficient services to our customers.
Our Expertise
As a specialist in non-standard insurance, we understand the importance of collaboration and innovation. That's why we work closely with over 25 insurers under full delegated authority, providing collaborative solutions for our clients' needs. With a panel of 35+ non-standard risks covered, we strive to maintain a quotability footprint of over 90%.
Our Commitment
At Infinity, we're committed to providing a comprehensive range of services to our customers. Our experienced team is dedicated to ensuring that insurance is no longer a barrier to enjoying life. Our mission is to simplify the insurance process, providing tailored solutions that cater to the unique needs of our customers.
Our Team
Our experienced team is comprised of experts in the insurance industry, with decades of combined experience. With our Chief Executive Officer, Brendan Devine, at the helm, we're committed to delivering exceptional service and innovative solutions to the insurance industry.
Our Vision
As we continue to evolve and adapt to the changing insurance landscape, our vision remains steadfast - to provide innovative and inclusive insurance solutions that benefit our customers and partners. We're committed to building a brighter future for the insurance industry, where everyone has access to the protection they deserve.
Poor Customer Service
The majority of reviewers have reported terrible experiences with the company's customer service. Many have complained about being left without insurance, being fobbed off, and being treated poorly by the company's representatives. Some have even gone as far as to call the company "dishonest" and "appalling".
Communication Breakdown
Several reviewers have mentioned issues with communication from the company. Some have been left waiting for policy documents, while others have been told they would receive emails or phone calls that never came. This lack of communication has led to frustration and mistrust among customers.
Pricing Issues
Some reviewers have reported being shocked by inflated prices and hidden fees. One reviewer mentioned that their renewal price was "grossly inflated", while another complained about an increase in administration fees from 6.00 to 30.94 in a single year.
Difficulties with Claims
A few reviewers have mentioned difficulties with making claims, including being told that a claim would affect their no-claims bonus, and having to "jump through hoops" to get reimbursed.
Positive Experiences
However, one reviewer did report a positive experience with the company, stating that they have had great service and found the website to be easy to use.
