Protecting Your Investments, One Policy at a Time.
Rentguard is a leading insurance specialist in the residential and commercial let property markets. Established in 2001, we have grown to become one of the largest and most respected insurance providers in the UK, with current annual gross written premiums in excess of 18 million. We provide insurance cover to more than 100,000 individuals through a variety of products and services.
Our Mission
Our mission at Rentguard is to provide bespoke insurance solutions to insurance intermediaries for the residential and commercial let property markets. We strive to be the preferred insurer in providing comprehensive insurance products at competitive prices to insurance brokers, letting agents, and independent financial advisors throughout the UK. We believe in providing excellent customer service and are committed to developing close working relationships with all our clients.
Our Values
At Rentguard, we are committed to acting responsibly, ethically, and with absolute integrity in all of our relationships with our stakeholders. We are dedicated to carrying out our business in line with our corporate social responsibility statement. Our values are at the heart of everything we do:
- Excellent Customer Service: We are committed to providing a rapid claims handling service, prompt resolution of all customer transactions and queries, and a range of alternative contact methods.
- One-Stop Solution: We aim to provide a range of products and services that cater to the needs of all landlords, from residential to commercial property insurance.
- Value for Money: We strive to provide competitive premiums and cover limits, ensuring that our clients receive the best value for their money.
- Technology and Innovation: We invest in the latest technology to improve efficiency and service provided to our clients and customers.
Our Technology and Systems
At Rentguard, we believe that technology is essential in today's market to improve efficiency and service provided to our clients and customers. We have recently updated our Online Quotation System and Insurance Management Systems to allow us to provide quotes quickly and reduce time spent on administration.
- Online Quotation System: Our online quotation system allows you or your customers to get a quick quotation online for all the insurance products we offer.
- Insurance Management System (IMS): Our Insurance Management System provides a fast and easy way to navigate and retrieve web information, providing our customer and client services teams with a comparative advantage over our competitors.
Meet Our Underwriting Partner
Rentguard is proud to be partnered with Ageas, a leading underwriting partner who allows us to provide the best insurance products and services to our clients. Ageas is a UK-based insurer and part of the Ageas Group, a global insurer that operates across Europe.
At Rentguard, we are committed to providing the best insurance solutions for the residential and commercial let property markets. We believe in building strong relationships with our clients and partners and strive to provide excellent customer service and support.
Disappointment and Frustration
Many reviewers have had a terrible experience with Rentguard, citing complete and utter discouragement, incompetence, and poor service. Several reviewers have reported difficulty in getting through to customer service, with calls being cut off or ignoring their queries. Additionally, some have experienced problems with the referencing process, with errors in their applications and slow processing times.
Poor Customer Service
Several reviewers have noted the unprofessional and unhelpful nature of the customer service team, with some describing it as "painful, lazy, and amateur" and others finding it "unresponsive, bureaucratic, and utterly incompetent". Some reviewers have also reported being hung up on while trying to contact the company.
Inconsistencies and Errors
Some reviewers have experienced issues with the referencing process, with errors in their applications and slow processing times. Others have reported being declined for a application due to errors or mistakes on the company's part.
