Ride with confidence, insure with Carole Nash
At Carole Nash, we're proud to be one of the UK's leading motorbike and classic car insurance brokers. With decades of experience in the industry, we've earned a reputation for providing exceptional service and tailored insurance policies to meet the unique needs of our customers.
Our Mission
Our mission is to provide comprehensive insurance coverage for motorbike and classic car enthusiasts, as well as a range of other vehicles, including vans, campervans, and more. We're dedicated to delivering exceptional customer service, providing 24/7 access to motorbike claims specialists, and offering a wealth of resources and guidance to help our customers make informed decisions about their insurance needs.
Our Services
We offer a wide range of insurance policies, including:
- Motorbike Insurance: From commuting to touring, we've got you covered with our comprehensive motorbike insurance policies.
- Classic Car Insurance: Whether you own a vintage roadster or a prized collector's item, we've got the expertise to provide tailored insurance coverage for your classic car.
- Car Insurance: From everyday driving to specialty vehicles, we offer a range of car insurance policies to meet your unique needs.
- Van Insurance: Whether you use your van for work or play, we've got you covered with our comprehensive van insurance policies.
- Travel Insurance: Planning a road trip or adventure? We've got you covered with our travel insurance policies.
- Campervan Insurance: Hit the open road with confidence, knowing you're protected with our campervan insurance policies.
Why Choose Carole Nash?
- 24/7 motorbike expert claims line
- 100,000 legal expenses cover for non-fault accidents
- UK & European breakdown cover as standard
- Access to approved repairers
- No forms to fill in
- Text updates on your claims
- 24/7 motorbike claims specialists
Awards and Testimonials
We're proud of our exceptional customer service and have received numerous awards and accolades for our dedication to our customers. With a rating of 'Excellent' from over 22,000 customer reviews on Trustpilot, you can trust that you're in good hands with Carole Nash.
Customer Experience
Disappointing Interactions
The majority of customers have expressed dissatisfaction with their interactions with Carole Nash's customer service. They have reported long wait times, language barriers, and unhelpful agents. Some customers have also experienced difficulties when trying to cancel their policies, with agents being unresponsive or unclear about the cancellation process.
Unresolved Issues
Several customers have reported unresolved issues with their policies, including incorrect policy information, missed payments, and debt collection agency harassment. These issues have led to frustration and distress for the customers involved.
Poor Communication
Communication appears to be a significant problem for Carole Nash. Customers have reported receiving incorrect or incomplete information about their policies, and agents have been unhelpful or unclear in their responses. This has led to confusion and anxiety for customers.
Foreign Call Centre Issues
The use of a foreign call centre has been a particular source of frustration for some customers. They have reported difficulties with language barriers, background noise, and unhelpful agents.
Unreliable Policy Information
Some customers have reported receiving incorrect policy information, including incorrect renewal dates and vehicle details. This has led to concerns about the accuracy of their policy information.
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