Business Details
50+ Years
experience
Your Trusted Insurance Partner in London
Established in 1973, Michael Scott & Lau has built a reputation for delivering tailored insurance solutions with a personal touch. Our team combines modern technology with traditional brokerage expertise to provide competitive premiums across car, home, and commercial insurance. With over five decades of industry experience, we prioritise transparency, client education, and long-term relationships. Our clients benefit from direct access to knowledgeable staff, no automated call systems, and a commitment to hassle-free service. Recognised by the Financial Conduct Authority, we ensure regulatory compliance while maintaining flexibility to meet individual needs.Testimonials highlight our exceptional customer service, with clients praising our responsiveness and clarity in explaining policies. Headquartered in London but serving clients nationwide, including Cornwall, we offer multi-policy discounts and fleet coverage options. Our approach focuses on empowering clients to make informed decisions without pressure, supported by a 30-year track record of repeat business and referrals.
Services
Car Insurance
Home Insurance
Commercial Insurance
Multi-policy Insurance
Fleet Cover
Details
- Year established: 1973
Highlights and features
- We offer 50+ years of combined insurance expertise.
- Our team provides direct, no-automated customer support.
- We guarantee transparent pricing with no hidden fees.
- Our FCA-regulated services ensure compliance and trust.
- Clients praise our hassle-free policy explanations and renewals.
Associations and certifications
- Financial Conduct Authority (FCA)
- Prudential Regulation Authority (PRA)
What people say
Pleasurable experience
Exceptional service
Polite and friendly
Hassle-free service
Best premium
Services
Car Insurance
We provide comprehensive car insurance policies tailored to individual needs. Our competitive premiums include coverage for accidents, theft, and third-party liabilities. Clients benefit from flexible payment options and expert claims support.
Home Insurance
Our home insurance policies cover buildings and contents against fire, flood, and burglary. We offer customisable excess options and additional protections for high-value items. Policies include 24/7 emergency assistance for property damage.
Commercial Insurance
We deliver tailored commercial insurance for SMEs, including liability, stock, and equipment protection. Policies accommodate diverse industries with flexible terms. Clients receive dedicated support for risk assessment and claims management.
Multi-policy Insurance
Combining multiple policies with us unlocks exclusive discounts. Available for car, home, and commercial covers, this option simplifies administration while maintaining comprehensive protection across all insured assets.
Fleet Cover
We offer competitive fleet insurance for businesses with multiple vehicles. Policies include flexible driver arrangements and volume-based pricing. Coverage extends to commercial vans, trucks, and specialist transport equipment.
People
Michael Christou
Complaints Contact
Michael oversees client relations and handles formal complaints. With decades of insurance experience, he ensures resolution processes align with FCA regulations while maintaining the firm's commitment to transparency.
Questions
What types of insurance do you offer?
We provide car, home, commercial, fleet, and multi-policy insurance solutions tailored to individual and business needs.
How can I get a quote?
Request a quote online, call us directly at 020 8698 7322, or visit our London office for immediate assistance.
Are there discounts for multiple policies?
Yes, combining policies unlocks exclusive bundle discounts while maintaining comprehensive coverage across all insured assets.
How are claims handled?
Contact our team directly for immediate support. We guide clients through documentation and expedite processing with insurers.
Is my data secure?
We comply with GDPR and FCA regulations, using encrypted systems to protect personal information and prevent unauthorised access.
What if I need to complain?
Contact Michael Christou in writing at 36 Sangley Road or call 020 8698 7322. Unresolved cases may be referred to the Financial Ombudsman Service.
