Trust your local personal and business insurance specialists
Introduction
Welcome to Whitchurch Insurance, your local personal and business insurance specialists in the Shropshire and Cheshire area. Established over 25 years ago, we have built a strong reputation for providing exceptional customer service and tailored insurance solutions to individuals and businesses alike. With a dedicated team of experienced professionals, we are committed to offering competitive prices, high levels of cover, and a seamless insurance experience.
Who We Are
Brown & Brown Insurance Brokers (UK) Limited is a trading name of Brown & Brown Insurance Brokers (UK) Limited, authorised and regulated by the Financial Conduct Authority (Reference Number 745618). We are registered in England & Wales with number 09850559 and operate from our office in London.
Our Expertise
We offer a comprehensive range of insurance solutions to meet your every need, including:
Personal Insurance
- Home insurance
- Travel insurance
- Car and van insurance
- Caravan and motorhome insurance
- Personal injury and illness cover
Business Insurance
- Business interruption insurance
- Commercial property insurance
- Employers' liability insurance
- Professional indemnity insurance
- Public liability insurance
- Combined commercial vehicle and fleet insurance
Expertise Across Industries
- Agricultural & Farming insurance
- Commercial insurance for various sectors
- Combined insurance packages for specific industries
Our Approach
We believe in building strong relationships with our clients and providing personalized insurance solutions that meet their unique needs. Our dedicated team takes the time to understand your individual circumstances and risk profile to recommend the most suitable cover at competitive prices. We also work with a wide panel of reputable insurers to ensure you have access to the best possible options.
Why Choose Whitchurch Insurance?
- Over 25 years of experience
- Experienced and friendly team
- Competitive prices and high levels of cover
- Exceptional customer service
- Tailored insurance solutions for all
- Local and reliable broker based in the heart of Whitchurch
Customer Service Experience
The reviews highlight a stark contrast in customer service experiences. One reviewer had a terrible experience with the Whitchurch branch, citing unprofessionalism and a lack of follow-up from staff members Debbie and Josie. In contrast, several reviewers praised the excellent service provided by staff members Josie, Ryan, and Sarah, who were helpful, professional, and proactive in finding the best insurance deals.
Staff Performance
The performance of individual staff members was a key factor in customer satisfaction. Debbie and Josie were criticized for their lack of responsiveness and unprofessionalism, while Josie (in other reviews), Ryan, and Sarah received high praise for their excellent service, professionalism, and ability to find competitive deals.
Insurance Services
The reviews also touched on the quality of insurance services provided. While one reviewer was disappointed with the commercial insurance service, others were highly satisfied with the personal and business insurance services offered, citing competitive prices, attention to detail, and excellent customer service.
