Business Details
Emergency
services
Trusted Insurance Brokers in Dorking
Established as an independent Lloyd's broker, we provide tailored insurance solutions with a focus on market access and client-centric flexibility. Our dedicated claims team, comprising 10% of our workforce, ensures efficient resolution and support during critical times. With expertise in risk management, we deliver sector-specific advice to businesses in hospitality, marine, professional risks, and more.Our commitment extends to international operations, SMEs, and private clients, supported by long-standing insurer partnerships. Through a blend of experience and innovation, we prioritise client security and sustainable practices, aligning with our ESG principles to serve communities and the environment responsibly.
Services
Business Insurance
Marine Insurance
Professional Risks
Event Sector Insurance
Claims Management
Highlights and features
- We are an independent Lloyd's broker with wide market access.
- Our claims team comprises 10% of our workforce for dedicated support.
- We offer expert risk management advice tailored to specific sectors.
- In-house claims specialists ensure efficient and reliable claim resolution.
- Decades of experience serving corporate, SME, and private clients.
Associations and certifications
- Financial Conduct Authority
What people say
Dedicated claims team
Sector-specific expertise
Efficient resolution
Proactive risk advice
Strong insurer partnerships
Services
Business Insurance
We provide comprehensive business insurance tailored to corporate and SME needs, covering risks such as property damage, liability, and professional indemnity. Our solutions ensure operational continuity and compliance with industry-specific regulations. Backed by partnerships with major insurers, we deliver customised protection for diverse sectors.
Marine Insurance
Our marine insurance safeguards vessels, cargo, and offshore operations against risks like collisions, weather damage, and piracy. Designed for commercial shipping and small craft, policies include hull coverage, protection and indemnity (P&I), and trade-specific protections. Expert claims handling ensures swift resolution for maritime incidents.
Professional Risks
Specialist insurance for professional indemnity, directors' and officers' liability, and errors & omissions. Tailored for sectors like healthcare, real estate, and technology, our policies mitigate legal and financial risks. We offer claims support and risk management to prevent disputes and ensure regulatory compliance.
Claims Management
Our dedicated claims team provides end-to-end support, from incident reporting to settlement. With expertise in motor, property, and liability claims, we negotiate with insurers to secure fair outcomes. Out-of-hours assistance and digital tools streamline the process for urgent or complex cases.
Risk Management
We deliver bespoke risk assessments and mitigation strategies to prevent losses and enhance resilience. Services include training, policy development, and sector-specific guidance for hospitality, construction, and healthcare. Our proactive approach reduces claims frequency and supports long-term business stability.
People
Andrew Day
Divisional Director
With over 35 years in insurance claims, Andrew leads our national claims strategy. He previously managed claims teams at a regional broker for 14 years before joining James Hallam in 2019.
Nathan Harvey
Regional Claims Manager, South East
Nathan has over a decade of claims experience across corporate and SME sectors. He joined James Hallam in 2021 and serves as president of the local Chartered Insurance Institute.
Vicky Hendry
Claims Manager, Scotland
Vicky brings 25 years of expertise in motor, casualty, and medical malpractice claims. She joined James Hallam after six years as a Senior Complex Casualty Adjuster, ensuring fair claim resolutions for clients.
Jade Adams
Team Leader, South West
Jade oversees claims operations in the South West, combining leadership with hands-on client support. Her focus is on delivering efficient, client-centric insurance solutions.
Questions
What sectors do you specialise in?
We focus on hospitality, marine, professional risks, event sectors, and SMEs, offering tailored insurance and risk management solutions.
Are your policies available outside the UK?
Yes, our international business team provides coverage for global operations, including marine and professional risks.
Do you offer 24/7 claims support?
Emergency claims can be reported out-of-hours via insurer direct contacts listed in policy documents.
How do you handle complex claims?
Our in-house team negotiates with insurers to ensure fair settlements, supported by long-standing partnerships and sector expertise.
