Your premium partner for insurance solutions
Our Mission
At One Sure, our mission is to provide you with the best insurance solutions tailored to your unique needs at a competitive price. Our dedicated teams strive for the best customer service, with innovation, education, and care at the core of our approach.
Our Expertise
With over 15 years of experience as specialist insurance brokers, we have developed strong ties with insurers and a deep understanding of diverse industries. We offer expertise across a wide range of insurance types, including:
- Motor Trade Insurance: Protecting businesses involved in vehicle repairs and sales.
- Van Insurance: Comprehensive coverage for personal and commercial van owners.
- HGV & Lorry Insurance: Comprehensive protection for heavy goods vehicles.
- Car Insurance: Comprehensive cover for all types of vehicles.
- Motorbike Insurance: Plans to suit every motorcycle owner.
- Home Insurance: Protecting your home from unexpected events.
- And many more.
Tailored Solutions
We take the time to understand your specific needs and circumstances to provide tailored insurance solutions. Our UK-based team works collaboratively to assess your requirements and find you the most suitable policies.
Dedicated Support
We are committed to providing exceptional customer service throughout your insurance journey. Our team is available to guide you through the process, answer your questions, and address any concerns you may have.
Our Values
Our core values guide everything we do:
- Transparency: We provide clear and concise information about our products and services.
- Accessibility: We strive to make insurance accessible and understandable for everyone.
- Value: We offer competitive prices and tailored solutions to fit your budget.
- Integrity: We operate with the highest ethical standards and commitment to honesty.
Join us today and experience the One Sure difference!
Positive Experiences
Many customers have reported positive experiences with One Sure Insurance, praising their helpful and friendly staff, competitive prices, and easy-to-understand policies. Reviews highlight the excellent service provided by advisors such as Paul, John, Harvie, Dean, and others, who took the time to listen to their needs and tailored policies accordingly.
Negative Experiences
However, several customers have reported frustrating and disappointing experiences with the company. Some have been misled about their policies, while others have struggled to get claims resolved or have been told false information. Reviews criticize the company's lack of follow-up on administrative tasks, poor communication, and unhelpful staff.
Key Issues
The main issues raised by negative reviewers include:
- Misleading information provided about policies
- Difficulty in changing or adding to policies
- Poor communication and administrative follow-up
- High-pressure sales tactics
- Lack of transparency in policy details
Company Response
In response to the negative reviews, it appears that the company has failed to adequately address customer concerns, leading to a sense of mistrust and frustration.
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