Creating value for customers, every step of the way
Bedford Insurance is a leading independent insurance broker established in 1965. We proudly represent a panel of trusted, established insurers and offer competitive rates on a comprehensive range of personal and commercial insurance products.
Our Vision
Our vision is to provide our customers with the right insurance coverage at competitive prices, while exceeding their expectations through exceptional service and continuous value creation.
What We Offer
We offer a diverse range of insurance solutions tailored to your individual needs, including:
Personal Insurance
- Car Insurance
- Van Insurance
- Home Insurance
Commercial Insurance
- Business Insurance
- Professional Indemnity
- Property Insurance
Landlord Insurance
- Landlord Liability Insurance
Our Commitment
At Bedford Insurance, we go beyond simply offering insurance products. We believe in:
- Building lasting relationships: We treat our customers with respect and provide personalized guidance throughout the process.
- Transparency and accountability: We offer clear and concise information about our services and pricing.
- Continuous improvement: We actively seek feedback and implement measures to enhance our services and product offerings.
Creating Value for Customers
Our commitment to value creation extends beyond competitive premiums. We provide:
- Dedicated customer service: Our responsive and knowledgeable team is available to answer your inquiries and address your concerns promptly.
- Online tools: Access your policy information, submit claims, and manage your account easily through our secure online portal.
- Claims handling: Our experienced claims team works efficiently to resolve your concerns and minimize the stress associated with potential losses.
Poor Customer Service
Many customers have reported very poor customer service from Bedford Insurance. They have been unable to get in touch with the company to renew their insurance, and when they do, they are met with unhelpful and rude staff. One customer, Anna Amato, reported being treated disrespectfully by a customer service representative, leaving her feeling degraded and upset.
Lack of Communication
Communication seems to be a major issue with this company. Some customers have reported being told that they would be contacted with a quote, only to be left with no follow-up. Others have had to wait for extended periods of time to get a response to their queries.
Misleading Policies
Some customers have reported being mislead about their policies. Giuseppe Zammuto learned the hard way that he was not actually insured for certain events, despite paying premiums for years.
Overcharging
Customers have also reported being charged excessive fees for cancelling their policies. Scott Sowter was charged 99 for cancelling his policy without clear warning, and others have reported being charged similar amounts.
Dissatisfied Customers
The majority of customers who have written reviews are extremely dissatisfied with their experiences with Bedford Insurance. Many have reported feeling like they are being treated poorly and that the company is not interested in their needs.
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