Get a quote today and let us find you a great deal on your insurance!
At City Insurance Group, we pride ourselves on being an experienced insurance broker, offering exceptionally high standards of client care. Established in 1989, we have been providing top-notch insurance services to our clients for over three decades. We cover in excess of 30,000 clients, who we have helped find great deals on their car insurance, van insurance, home insurance, business insurance, and travel insurance.
Our Mission
Our mission is to provide our clients with the best possible insurance solutions, tailored to their unique needs and requirements. We understand that every customer is different, and unlike many of our competitors, we offer expert advice to help you find the very best possible deal. We believe in keeping insurance simple, and our friendly UK-based advisors are always available to provide guidance and support.
Our Services
We offer a wide range of insurance services, including:
- Car Insurance: From luxury and high-value cars to sports and performance cars, we have a range of insurance options to suit your needs.
- Van Insurance: Whether you need temporary van insurance or convicted driver van insurance, we've got you covered.
- Home Insurance: Our home insurance policies cover prestige homes, residential let properties, and more.
- Business Insurance: We provide insurance solutions for many types of businesses, including public and employers' liability, tradesman and contractors' liability, and more.
- Travel Insurance: Our travel insurance policies will give you peace of mind while you're on holiday or on a business trip.
Our Philosophy
At City Insurance Group, we believe in providing our clients with exceptional service, expert advice, and great value for money. We understand the importance of building strong relationships with our clients, and we strive to exceed their expectations with every interaction.
Get a Quote Today!
Getting a quote from us is simple. You can do it online or over the phone. Our friendly advisors will be happy to help you find the perfect insurance policy that meets your needs and budget.
Overview of Reviews
The majority of reviewers have expressed dissatisfaction with City Insurance, citing various issues with their service, policies, and customer treatment.
Common Complaints
- Lack of Refunds: Several reviewers complained about the company's refusal to provide refunds, even after cancelling policies or not receiving services as promised.
- Poor Customer Service: Many reviewers expressed frustration with the company's customer service, describing representatives as rude, unhelpful, and lacking in knowledge.
- Cancellation Fees: Reviewers were unhappy with the company's cancellation fees, which they deemed excessive and unfair.
- Lack of Transparency: Some reviewers felt that the company was not transparent about their policies, fees, and services.
Positive Comments
- Efficient Service: A few reviewers praised the company's efficient service, particularly when dealing with claims or policy changes.
- Helpful Representatives: Some reviewers mentioned helpful and professional representatives who assisted them with their queries or issues.
General Sentiment
The overall sentiment among reviewers is strongly negative, with many describing City Insurance as a company to avoid due to their poor service, unfair policies, and lack of transparency.
