Simplifying your insurance needs
At Dial Direct, we are one of the UK's largest insurance providers, with over 3 million customers who trust us to simplify their insurance needs. Our journey began with the vision of providing premium Car, Van, and Home Insurance products that cater to the unique needs and lifestyles of our customers.
Simplifying Your Insurance Needs
We believe that insurance should be straightforward, hassle-free, and tailored to your individual requirements. That's why we've created a range of products that include a wide range of inclusive features and benefits. Our Car Insurance, Home Insurance, and Van Insurance products are designed to provide comprehensive coverage, and our prices include essential benefits such as RAC Breakdown Assistance, Home Emergency Assistance, and Family Legal Protection, among others.
Our Commitment to Customer Service
At Dial Direct, we're committed to providing outstanding customer service, 24 hours a day, 7 days a week. Our dedicated Claims Representatives are always available to help you through the claims process, and our Customer Service Team is here to answer any questions or queries you may have.
Why Choose Dial Direct?
We're a leading panel of insurers, with a range of top-tier partners who share our commitment to providing excellent customer service and comprehensive coverage. We're an independent intermediary, working with selected insurers to ensure that you get the right level of cover for your needs.
Trustpilot Rating
We've been praised by our customers, who have rated us 4.5 out of 5 stars on Trustpilot. Our customers appreciate our dedication to customer service, our comprehensive products, and our commitment to keeping insurance simple and straightforward.
About our Company
Dial Direct is a trading name of BISL Limited, registered in England and Wales, with headquarters in Peterborough. We're authorized and regulated by the Financial Conduct Authority, and we're dedicated to providing the highest level of service to our customers.
Contact Us
If you have any questions, need to make a claim, or simply want to get in touch with our dedicated Customer Service Team, please don't hesitate to contact us. We're always here to help.
Customer Service Issues
Several customers have had negative experiences with DialDirect's customer service. Many reviewers reported being charged excessive fees, including cancellation fees, without being notified or given clear explanations. Some customers felt that the company was unwilling to help or negotiate, instead insisting on charging them for various services.
Price Increases
Many customers have reported significant price increases without any changes to their policies or circumstances. Some reviewers felt that the increases were unjustified and that the company was more concerned with making a profit than providing a good service.
Accessibility and Disability
One reviewer experienced difficulties with DialDirect's service due to their disability. The company's inability to accommodate adaptions and their refusal to provide a reasonable price increase led to the reviewer deciding to cancel their policy.
Mixed Reviews
Not all reviewers have had negative experiences with DialDirect. Some have reported good service and no issues with their policies. However, the majority of reviews are overwhelmingly negative, highlighting significant issues with customer service and pricing.
