Business Details
31 Years
experience
Emergency
services
Trusted Finance & Insurance Solutions for Mobility Equipment
Established in 1995, First Senior is the UK's only specialist finance provider focused exclusively on mobility and disability equipment. Our family-owned business prioritises responsible lending, conducting direct phone assessments to ensure affordability and suitability for every customer. We partner with dealers nationwide to offer seamless access to finance, insurance, and roadside assistance, supporting customers in acquiring essential equipment. Headquartered in Bedfordshire, our UK-based team provides personalised service, ensuring clients receive tailored solutions that enhance their quality of life.Accredited by the Financial Conduct Authority and industry bodies, we maintain rigorous standards in data protection and customer care. Our commitment to accessibility extends to 24/7 emergency support for insurance claims, alongside flexible finance options with low deposits and fixed repayments. With decades of expertise, we combine regulatory compliance with compassionate service to meet the unique needs of disabled and elderly customers.
Services
Finance
Insurance
Roadside Assistance
Extended Warranty
Claims Handling
Details
- Year established: 1995
Highlights and features
- We have over 25 years of specialist experience in mobility finance and insurance.
- Our responsible lending process includes personal affordability assessments via phone.
- We offer instant five-star insurance cover with no upper age limits.
- Our UK-based team provides direct human support with calls answered in under 3 seconds.
- We are authorised and regulated by the Financial Conduct Authority.
Associations and certifications
- Financial Conduct Authority
- British Insurance Brokers Association
- British Healthcare Trade Association
- Consumer Credit Trade Association
- Information Commissioner's Office (Data Protection)
Services
Mobility Equipment Finance
We provide specialist finance for mobility scooters, power chairs, and disability equipment. Our process includes low deposits, fixed repayments, and no age limits. Applications are assessed via phone to ensure affordability, with approvals typically within four hours.
Mobility Equipment Insurance
Our policies cover mobility scooters, wheelchairs, stairlifts, and more up to 40,000. Features include new-for-old replacement, public liability up to 3m, and 24-hour emergency assistance. No excess applies for claims.
Roadside Assistance
We offer 24/7 roadside recovery for mobility equipment users. This includes emergency transport, repairs at the scene, and onward travel arrangements. Coverage is included in insurance policies or available as a standalone service.
Extended Warranty
Our extended warranties protect against unexpected repair costs for mobility devices. Coverage includes mechanical failure, parts replacement, and labour costs. Terms are available for new and used equipment purchased through approved dealers.
Travel Insurance
We provide comprehensive travel insurance with no upper age limits and coverage for 98% of pre-existing medical conditions. Policies include single-trip, annual, and specialist cruise options, with instant document issuance.
Questions
How do I apply for mobility equipment finance?
Contact our UK team on 01582 842224 or visit an authorised dealer. We complete phone assessments to confirm affordability and process applications within four hours.
What does mobility equipment insurance cover?
Our policies cover theft, damage, public liability up to £3m, and new-for-old replacement for equipment under three years old. Temporary hire costs and puncture cover are also included.
Are there age limits for finance or insurance?
No age limits apply for finance applications. Travel insurance has no upper age restrictions, and mobility equipment cover is available regardless of the policyholder's age.
How do I make an insurance claim?
Call our claims team on 01592 204030 or request a claims form online. Our UK-based team assists with processing claims during office hours.
Is First Senior regulated by financial authorities?
Yes, we are authorised and regulated by the Financial Conduct Authority (Firm Reference Numbers 308478 and 726510) for insurance and finance services.
