Business Details
50+ Years
experience
Emergency
services
Trusted Insurance Brokers in West Wales Since 1938
Old Oak Insurance Brokers has been serving clients in West Wales since 1938, establishing itself as the region's oldest and largest insurance brokerage. Our family-owned business combines decades of industry expertise with a commitment to simplifying insurance for both personal and commercial clients. With three offices in Carmarthenshire, Ceredigion, and Pembrokeshire, we provide accessible, locally informed service supported by dedicated teams. Our 24/7 emergency facility ensures year-round assistance, while our in-house claims department manages claims directly on behalf of clients. We specialise in tailored coverage across home, motor, commercial, farm, travel, marine, and breakdown insurance. Our unique uninsured loss recovery service offers legal and logistical support for accident-related claims.As an FCA-authorised firm, we maintain rigorous professional standards and transparency in all client interactions. Our long-standing relationships with insurers allow us to source competitive policies suited to diverse client needs. We prioritise clear communication and personalised advice, ensuring clients understand their coverage options. With over 85 years of combined experience, our brokers deliver expert guidance and responsive support. Our offices feature accessible parking and flexible meeting arrangements, including phone and video consultations. We serve a wide range of sectors including hospitality, contractors, landlords, and unoccupied property owners.
Services
Home Insurance
Motor Insurance
Commercial Insurance
Farm Insurance
Travel Insurance
Marine Insurance
Breakdown Cover
Landlord Insurance
Contractors Insurance
Hospitality Insurance
Details
- Year established: 1938
Highlights and features
- We have over 85 years of combined experience in the insurance industry
- Our 24/7 emergency service operates 365 days a year
- We manage claims directly through our in-house claims department
- We offer tailored insurance solutions for specific client requirements
- Our brokers provide expert guidance based on local market knowledge
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
Excellent service
Prompt responses
Professional approach
Difficult to insure
Great policy
Services
Home Insurance
We provide comprehensive home insurance solutions for property owners and tenants. Our policies cover buildings, contents, accidental damage, and flooding with options for high-value items. Clients benefit from competitive premiums tailored to their specific needs and claims history. Our expert brokers help customers navigate coverage options to ensure adequate protection for their most valuable asset.
Commercial Insurance
Our commercial insurance services protect businesses across various sectors including retail, hospitality, and licensed premises. We offer customised policies covering property, liability, business interruption, and specialist risks. With access to multiple insurers, we source competitive coverage that aligns with each business's unique operational requirements and risk profile.
Farm Insurance
Our specialist farm insurance provides tailored protection for agricultural operations including livestock, crops, and farm vehicles. We offer coverage for cattle passports, uncollected milk, goods in transit, and business interruption. Our local knowledge combined with dedicated farmweb support ensures comprehensive protection that addresses the specific risks faced by farmers in West Wales.
Breakdown Cover
Provided in partnership with the RAC, our breakdown cover includes roadside assistance, vehicle recovery, and European cover from 80 annually. Features include unlimited call-outs, misfuelling support, and no age restrictions on vehicles. Our 24/7 service ensures prompt assistance whenever mechanical issues occur.
Travel Insurance
We offer competitive travel insurance policies for single trips, multi-trip, and extended stays. Our coverage includes family packages and free winter sports cover on selected annual policies. Specialised options cater to backpackers, seasonal sports enthusiasts, and senior travellers, providing peace of mind for various holiday requirements.
People
Peter Evans
Chairman
With over 50 years in the insurance industry, Peter co-founded the current family ownership structure in the 1960s. He established Old Oak's reputation for exceptional client service and industry expertise.
Tim Evans
Financial Director
Tim oversees financial operations with extensive experience in insurance sector accounting and risk management. He ensures the company maintains strong financial controls while delivering value to clients.
Rhian Howell
General Manager
Rhian leads daily operations across all offices, coordinating teams to maintain service standards. With 20 years' experience, she ensures efficient policy administration and client support processes.
Jordan Howell
Insurance Broker
Jordan specialises in personal insurance products, helping clients find optimal home and motor coverage. He provides expert advice on policy features and assists with claims management.
Ali Rees
Office Manager
Ali manages the Tenby office operations, coordinating client meetings and policy administration. With local market knowledge, she ensures smooth service delivery for coastal and rural clients.
Questions
What types of insurance do you offer?
We provide home, motor, commercial, farm, travel, marine, breakdown, landlord, contractor, and hospitality insurance with tailored coverage options.
Can you help with difficult-to-insure properties?
Yes, our brokers specialise in finding solutions for challenging cases including rural properties, listed buildings, and unique business risks across West Wales.
Do you offer 24/7 claims support?
Our in-house claims department operates 24 hours a day, 365 days a year to assist with emergencies and process claims directly on your behalf.
How do you handle uninsured loss claims?
We provide free uninsured loss recovery service including replacement vehicles, cost recovery, excess protection, and legal representation for accident-related claims not your fault.
Are your insurance quotes competitive?
Yes, with access to multiple insurers and 85 years of industry experience, we source competitive premiums tailored to your specific requirements and claims history.
Can I get insurance advice outside office hours?
Our 24/7 emergency service allows consultations and policy arrangements between 8:30am-9pm through our out-of-hours team available seven days a week.
