On the road, we're with you every step of the way.
Who We Are
The Automobile Association, commonly referred to as the AA, is a renowned organisation that has been providing a range of services to motorists and businesses alike for over a century. Our history dates back to 1905 when we were founded to help motorists in need of assistance on the roads. Today, we are one of the largest and most trusted motoring organisations in the UK.
Our Services
At the AA, we offer a comprehensive range of services designed to make life easier and safer for motorists and businesses. Some of our key services include:
Breakdown Cover
Our breakdown cover service provides motorists with peace of mind on the road. With our cover, you can expect expert and rapid assistance in the event of a breakdown, whether it's a flat tyre, dead battery, or anything else. We have a fleet of patrol vehicles and a network of garages, ensuring that help is always just a phone call away.
Car Insurance
We offer a range of car insurance policies to suit different needs and budgets. Our comprehensive cover provides protection against accidents, theft, and other risks, giving you and your vehicle the peace of mind you deserve.
MOT and Service
Our MOT and service centres are staffed by expert mechanics who can help you diagnose and fix common issues with your vehicle. We also offer car servicing and maintenance checks to ensure your vehicle is in top condition.
Driving School
At the AA, we believe that everyone should have the opportunity to learn to drive safely and confidently. Our driving school offers comprehensive driving lessons, refresher courses, and instructor training programs to help you become a better driver.
Business Services
We also cater to businesses with our range of services designed to protect and reduce risk. Our business breakdown cover, fleet risk solutions, and hotel services are just a few examples of how we can support your business needs.
Expert Patrols
Our expert patrols are made up of trained and experienced technicians who can diagnose and repair a wide range of vehicle issues on the spot. We have a fleet of patrol vehicles strategically located across the UK, ensuring that help is always nearby.
Recommendations
Over the years, we have earned recognition for our excellent services. We have been a Which? Recommended Provider for six years running and are known for our expertise and reliability.
Disappointing Experiences with the AA
Various reviews from unhappy customers have expressed their disappointment with the services provided by the AA. The experiences range from long waiting times, poor communication, and unprofessional behavior from staff to issues with breakdown recovery, driving lessons, and car insurance.
Lack of Trust and Poor Communication
Several reviewers have highlighted concerns about the lack of trust and poor communication from the AA. Breakdown recovery services have been delayed or not attended to at all, leaving customers stranded for hours or even days. In some cases, customers were told that a recovery driver would be with them "within a few hours, " only to wait for extended periods or not attend at all.
Poor Quality of Driving Instructors
Reviews about the AA's driving instructors have been overwhelmingly negative. Customers have reported instructors who are unprofessional, unreliable, and unhelpful. Some reviewers have even claimed that instructors are more interested in making money than in helping customers pass their driving tests.
Concerns about Car Recovery and Storage
Several customers have expressed concerns about the AA's car recovery and storage services. Issues have been reported with the handling of customer vehicles, including damage caused during recovery, neglect of customer property, and theft of personal items.
Overpriced Services
Some reviewers have criticized the AA's prices, claiming that they are overpriced and not justified by the quality of service provided. In one case, a customer was told that they would need to pay extra to have their car recovered, despite initially paying for a breakdown recovery service.
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