Protecting You and Your Business, Every Step of the Way
Nova Insurance is an esteemed, independent broker that has been serving the UK for over 26 years. With a dedicated UK-based call centre, we have built a reputation for providing exceptional insurance services to our clients. Our long-standing history and commitment to personalised service have allowed us to establish a strong and loyal client base.
At Nova Insurance, we pride ourselves on our ability to compare insurance quotes from a panel of leading UK insurers. Our goal is to find the most suitable insurance policy for our clients, ensuring that they receive the right coverage at a fair price. We understand that insurance can be a complex and sometimes daunting process, which is why we strive to make it as straightforward and hassle-free as possible.
Our Services
We offer a wide range of insurance services catering to various needs, including:
- Car Insurance: Our car insurance policies are designed to provide comprehensive coverage for your vehicle. We compare quotes from a panel of leading insurers to ensure that you receive the best possible coverage at a competitive price.
- Van Insurance: At Nova Insurance, we recognise the importance of protecting your van, which is why we offer tailored van insurance policies. Our policies provide the necessary coverage to get you back on the road quickly if things go wrong.
- Home Insurance: We offer home insurance policies that provide comprehensive coverage for your property. Our policies are designed to protect your home and belongings against various risks.
- Business Insurance: Running a business can be risky, regardless of the size or industry. We offer a range of business insurance policies that cater to various business needs. Whether you work from home or run a large enterprise, we have a policy that suits your needs.
- Tradesman Liability Insurance: If you are a tradesman, you understand the unique risks associated with your profession. Our tradesman liability insurance policies are designed to protect you against these risks, providing you with the peace of mind you need to focus on your work.
At Nova Insurance, we are proud of our history and our commitment to our clients. We understand that insurance can be a complex and sometimes daunting process, which is why we strive to make it as straightforward and hassle-free as possible. Our team of trained, professional, and polite insurance experts are always on hand to provide personalised and tailored advice, ensuring that you receive the right coverage for your needs.
Purchasing Experience
Some customers have reported issues with the purchasing process. One customer, Stephen C., had a negative experience when buying insurance from Nova. He used a screen scraper to find a better deal and got a lower premium compared to other providers. However, when he tried to sign up and pay the deposit using Nova's automated system, he was contacted by Ross from Nova who claimed that he hadn't properly declared all his information. Despite having filled out the online form, Stephen was told that his revised premium would need to be increased significantly, from 595 to over 820.
Cancellation Process
Stephen was unhappy with the proposed change and decided not to proceed with the insurance. However, he was informed that he could only cancel in writing and was charged a 50 "admin charge" for doing so.
Conclusion
It appears that Nova's customer service can be inflexible and unresponsive to customers' needs. Stephen's experience highlights the importance of thoroughly reviewing and understanding the terms and conditions of insurance policies before signing up.
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